If the vehicle you selected during the reservation is unavailable during pick-up, we will supply you with a similar model.
Dropping off your rental is easy. Our office is located in Flugvellir 6,230 Keflavik. During the peak season, in the summer (1st of June- 30th of September) our office is open 24/7.
During the low season, in the winter (1st of October-31st of May) our office is open from 4:00-22:00.
We offer after-hours drop-off as long as clients meet the following criteria:
Have Platinum insurance.
Returned the fuel full of fuel.
Returned at the agreed time when checking the drop off at the counter during pick up.
Customers can rent a car with a debit card through our online booking system. However, if paying with a debit card, a deposit will be charged upon arrival. This deposit is fully refundable, provided the car is returned in the same condition as when it was rented.
The deposit amount depends on the chosen insurance package:
If you have a valid credit card, no deposit will be charged upon arrival.
It depends on where you plan on traveling. If you are going to drive on F-roads (highland roads) you need a 4×4. In the winter months (Nov-April) it is recommended to rent a 4×4 for driving around the country because of icy road conditions. In the summer you don’t need a 4×4 to drive the ring road.
Yes, all of our rental cars have studded or spiked winter tires from the 1st of November through the 15th of April.
Yes, we offer 24/7 emergency roadside assistance by contacting us at 00-354-787-4444. Lotus Car Rental has service affiliates all around the country if maintenance is required for your rental.
We accept most major credit and debit cards including Visa, Mastercard, American Express, and Diners Club. However, if you choose to use a debit card a deposit will be collected and then refunded if the car is returned in the same condition as it was rented.
No deposit is required for bookings with Platinum insurance. At no additional costs or fees.
They must be under the name of the driver or the renter.
They must contain 16 digits, a CVC, and an expiration date.
For other options, please send us an email to lotus@lotuscarrental.is
You can reach our roadside assistance service by calling +354-787-4444 and selecting option 3. Please send us your coordinates via email so we can assist you in finding a nearby mechanic or towing service.
In case of a life-threatening emergency please call 112.
Age requirements depend on several factors:
After your plane arrives, our representative will be waiting for you with a sign in the departure hall at the airport.
Please walk towards the meeting point after clearing baggage claim and customs. Once you meet our representative, they will shuttle you to our office, where you will pick up your rental. If you don't see our representative at the meeting point, please call our office and select option 1 for a pick-up at the airport in the prompt.
Yes, you can. We accept all foreign licenses as long as it´s in English or written in Latin characters. If it does not follow this format make sure to bring an international driver's license. A picture is not acceptable.
Please return the car to our Keflavik Airport office. Our Airport office is located at Flugvellir 6, 230 Keflavik. Our shuttle will then take you to the airport.
No. Unfortunately no refunds can be given for unused or partly used car hire vouchers.
Yes. You can only drive the Highland roads on a 4×4 (4wd) car.
Yes our drop off service is open 24/7.
Minimum rental period is 24 hours.
F-roads are Highland roads, marked on most maps e.g. F-35 (Kjolur) or F-26 (Sprengisandur).
All rental price includes:
Our Keflavik Office is open from 4 am - 2 am from 1st Oct - 31 May and 24/7 from 1st of June - 30 of Sept.
We can always be reached by phone 24/7 at +354 787 4444 or you can send us an e-mail to lotus@lotuscarrental.is
Our hotel pick up a drop off service in Reykjavik and Keflavik is open from 8 am to 6 pm.
Our main office is at Flugvellir 6 - 230 Keflavik.
To rent a car with us, please ensure you have the following documents for both the main driver and any additional drivers:
Upon returning your rental car, you must return the vehicle with the same amount of fuel as when you received it. This means that if your car was provided with a full tank, you must also return it with a full tank.
If your fuel level was not marked as less than full in your contract, but it actually was, please send us a picture along with your booking number in the subject line.
Please note that if the car is returned with less fuel than required, we will apply an administration fee in addition to the cost of the missing fuel.
If you have time upon return, we kindly ask you to refill the fuel at the nearest station to avoid any additional charges.